FAQ

What is the minimum quantity I can purchase?
You may order a minimum of 6 bottles. From there on orders need to be in increments of 6 (eg. 6, 12, 18, 24 ...). 
Remember that the more boxes you buy, the cheaper the delivery cost becomes.

Can I select a variety of wines for one box?
This feature will follow shortly...

What is 3D secure?

3D Secure is a new initiative introduced by the banks of South Africa to protect both the card holder and the merchant from fraudulent payments. When continuing to the payment page on our website, you will be asked to give your card details.  Once the transaction is complete, you will be asked to confirm your 3D secure status.

The 3D Secure pop up will ask for your 3D Secure password. You can either choose to set up your 3D secure password with your bank prior to purchasing online, or for your first online 3D secure purchase online, you can create your own password which you will use every time that you make an online purchase with a 3D Secure Website.

To create your own password, you will be asked to provide your ID number as confirmation that you are the registered card holder and that this is not a stolen card.

If you choose not to confirm your 3D secure status, the transaction will still go through and we, as the merchant, will reserve the rights to either continue with the order or reverse the order.

Why use 3D Secure?

3D Secure allows the bank to check that you are the registered card holder and that your card details have not been stolen and used online. When we as the merchant receive a payment that is not 3D secure we reserve the right to reverse the order to protect ourselves and the card holder from fraud.

By using 3D secure you are confirming that you are, in fact, the card holder and by creating a 3D secure password for your card, you are protecting yourself from possible fraud in the future, with any 3D Secure Website.

Do I have to use the 3D secure function?

No you do not have to complete the 3D Secure information pop up, however, we as the merchant reserve the right to reject the transaction and refund the card holder to the account from which the money came without proceeding with a suspicious order.

What are the banking details for online payments?

Bank: Nedbank

Account Name: Laverne Wine Boutique

Account: 1221993577

Branch: 122110